Email Support
Response within 24 business hours for account and general queries.
Ticket System
Open a ticket from your dashboard to track your issue with our team.
KYC & Compliance
For identity verification documents and compliance queries.
24/7 Support Available — Email and ticket responses are monitored around the clock including weekends.
Frequently Asked Questions
How do I open a demo account?
Sign up at no cost — your demo account with $50,000 virtual funds is created automatically on registration. No deposit required.
What documents are needed for KYC?
A government-issued photo ID (national ID, passport, or driver's license) and a recent selfie holding your ID. Upload both in the KYC section of your dashboard.
How long does KYC verification take?
KYC reviews are processed within 24–48 business hours. You will receive an email and in-app notification when approved or if additional documents are needed.
What deposit methods are supported?
Visa/Mastercard (instant), Apple Pay, Google Pay, USDT/USDC stablecoins, SEPA, international bank wire, and regional methods like M-Pesa (Kenya). Cards and crypto deposits are credited automatically.
How do I withdraw funds?
Go to Withdraw in your dashboard, choose your method, enter the amount, and submit. Withdrawals are reviewed within 1–2 business days.
Why was my trade closed automatically?
Trades are auto-closed when the Stop Loss or Take Profit price is reached, or if a margin call triggers. Check your trade history for the exact exit price and reason.
Still need help?
Log in to your account to open a tracked support ticket with full conversation history.
Log In to Open a Ticket